Privacy Policy
Privacy Policy
Last Updated On 12-Mar-2025
Effective Date 12-Mar-2025
1. General Information
Loa Hotel respects the privacy of its guests and website visitors. This Privacy Policy explains how we collect, process, and store your personal data in accordance with the General Data Protection Regulation (GDPR) and the Icelandic Data Protection Act (Lög um persónuvernd og vinnslu persónuupplýsinga nr. 90/2018).
2. Data Controller
The data controller for your personal data is Austurvegur 19 ehf., Austurvegur 19, 860 Hvolsvöllur, Iceland, email: hotelloa@hotelloa.is, phone: 00354-547-1400.
If you have any questions regarding the processing of your data, you can contact us via email: hotelloa@hotelloa.is.
3. What Data Do We Collect?
We collect the following personal data:
- Name and surname
- Email address
- Phone number
- Booking details (stay dates, number of guests)
- IP address and website activity data
- Cookie preferences
3.1. Contact Form
If you use the contact form on our website, we collect the following data:
- Name and surname
- Email address
- Phone number (optional)
- Message content
These data are used solely to respond to your inquiry and are not shared with third parties without your consent. The legal basis for processing is our legitimate interest (Article 6(1)(f) GDPR) in handling user inquiries.
4. Purpose of Data Processing
We process your data for the following purposes:
- Booking management and guest service (legal basis: Article 6(1)(b) GDPR)
- Responding to inquiries and customer contact (Article 6(1)(f) GDPR)
- Website traffic analysis and functionality improvements (Article 6(1)(a) GDPR – cookie consent)
- Marketing and advertising, including Facebook Pixel and Google Analytics (Article 6(1)(a) GDPR)
5. Data Sharing
Your personal data may be shared with cooperating entities:
- Godo Booking System (reservation system) – for booking management
- Google Analytics, Google Search Console, Hotjar, Facebook Pixel – for analytics and marketing purposes
- Hosting provider LH.pl – for data storage
Data may be transferred outside the EEA if the entity ensures an adequate level of protection, e.g., through standard contractual clauses.
6. Data Retention
We store your data for the period necessary to fulfill the purposes of processing. Booking-related data is retained for 5 years for tax and accounting purposes. Analytical data is stored until consent is withdrawn.
7. Your Rights
You have the right to:
- Access your data
- Rectify your data
- Delete your data (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing
You may withdraw consent for marketing data processing at any time.
8. Right to File a Complaint
If you have concerns about how your data is processed, you can contact us at hotelloa@hotelloa.is. You also have the right to file a complaint with the Icelandic Data Protection Authority:
Persónuvernd
Rauðarárstígur 10, 105 Reykjavík, Iceland
Email: postur@personuvernd.is
Website: https://www.personuvernd.is
9. Cookie Policy
What are cookies?
How do we use cookies?
Manage cookie preferences
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.